Common queries answered
Frequently asked Questions
We do not deliver overseas at the moment.
Wines are extremely sensitive to heat and light, hence this needs to be carefully planned – for e.g. using an overnight service. We do not encourage other transport arrangements as we cannot guarantee the condition of the wines when you receive them, if you are willing to sign a waiver, we will ship them in whatever way you choose, but this is not preferred. For bulk orders, we can also arrange a temperature controlled truck to deliver wines to your desired location. For spirits, which are less fragile to heat, we can ship to any location in Malaysia. Alternatively, the bottles can also be collected at our office when you visit Kuala Lumpur.
Once you have placed your orders and we have confirmed receipt of your payment, we will ensure delivery within three (3) working days; more often the case, bottles are with the customer within two (2) working days. Our delivery services are ‘point-to-point’ hence they come direct from our temperature-controlled storeroom to your nominated location, we do not make multiple stops. This is critical as we won’t allow your wines to warm up during the journey – remember, wines are sensitive to heat and sunlight!
FGJ takes every measure possible to store its products in optimal conditions, particularly temperature – as such, we can vouch that the products are in great shape when they are delivered to you. Depending on the reason of return, we have different views:
If it’s simply because “I changed my mind”, then we will be unable to accept any returns as we are unable to ascertain if the wines have been cared for in a way that allows us to resell it without compromise – since wines are so sensitive to heat and light, we would like to urge you to choose carefully before checking out!
If the wine is corked or compromised in any way, then without hesitation, we will offer a replacement for the wine ordered. In such cases, we strongly insist that wine be returned with at least 80% of its contents intact – we have experienced returns where only 20% of the contents of bottle remain, and yet demands for a new bottle were made; in these circumstances where there is an absence of honesty, no replacement will be honoured.
For spirits, where storage temperature is less of a concern, we are happy to entertain returns. However, please ensure that the box/container in which the bottle was presented, is returned in a condition no worse than when it was delivered. There have been attempts to return counterfeited bottles under the pretence of being the authentic bottles we delivered to the customer, as such, we reserve the final right to refuse a bottle return at our discretion.
There needs to be a good level of common sense from all parties for healthy customer-vendor relationships to sustain. Terms and conditions apply; please check with us if you are unsure and we are more than happy to explain – we are reasonable people!
There is no minimum purchase on FGJ. Customers who spend a minimum of RM375 or purchase a minimum of 6 bottles, are eligible for our free delivery service. Anything below the quantity mentioned, you have the option to either self-collect from our administrative office or we can arrange for it to be delivered to an address you choose in the Klang Valley for RM27 (inclusive of GST). This fee may vary from location-to-location, so please check with us if you have questions at [email protected]. There is no minimum purchase on FGJ. Customers who spend a minimum of RM375 or purchase a minimum of 6 bottles, are eligible for our free delivery service. Anything below the quantity mentioned, you have the option to either self-collect from our administrative office or we can arrange for it to be delivered to an address you choose in the Klang Valley for RM27 (inclusive of GST). This fee may vary from location-to-location, so please check with us if you have questions at [email protected]. If I want to send someone a gift from FGJ, can you include wrapping or a gift card?Of course! Simply add your message in the Message box at Checkout and for a fee of RM5, we will include a personalised greeting card to accompany the gifts.
Payment may be made online via our website which is enabled by MPGS – a secure payment gateway. You may choose to use your credit card, a direct debit from your bank account or an IBG transfer – we provide all 3 options for your convenience. We however do not accept cheques as we prefer payment via electronic means, which keeps our ‘cost of doing business’ to a minimum. These avoidable costs are then reflected in our prices
Our policies dictate that we have to receive payment in our account before the items you have purchased are prepared for delivery.
After the items have been ordered online, they will be allocated to you for 5 working days. If we
do not receive payment within the 5 working days, your orders will regrettably be dropped automatically by the system; the ordered items will then be returned to inventory where they will be made available for purchase by everyone else. The only sure way to reserve items is to make payment for them.
No, we do not. The reason for this is, we cannot ascertain that the wines have been kept in suitable conditions after we have delivered them. Wines degrade when exposed to sunlight or heat, and therefore, since they are no longer under our supervision when they are delivered, we are unable to accept returns of unopened stocks. When we are not certain of the condition of the wines, we do not in turn, sell them to other customers – for this reason of business integrity, we make a conscious decision not to offer consignment services.
Please email us at [email protected] with your questions and we will answer you as fast as we possible. We are here to help, so please do not hesitate to be in touch!
Still need help?
+603 7859 7363
Block D12, Dana 1 Commercial Centre
Jalan PJU 1A/46
47301 Petaling Jaya
Selangor Darul Ehsan